CoastMedia offers a 30-day money-back guarantee on HexWander subscription purchases. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Contact our support team through the HexWander site and we will help route your request to Paddle.
After a refund
Once a refund is issued, access to the paid tier may be revoked. Your account and campaign content remain, subject to the limits of the free tier.
For full payment and refund mechanics, see Paddle's Refund Policy.